Manager, Renewals

JOB DESCRIPTION – Manager, Commercial renewals – Growth Market (Customer Renewals & REtention)

The Manager, Commercial Renewalswill have responsibility for one of the most profitable and important revenue lines in the company: Blackbaud's recurring revenue. As a leader on the retention team, the Manager, Commercial Renewalsis responsible for guiding a team of Renewal Representatives in proactively working with an assigned set of customers to ensure the highest possible renewal rates for our recurring revenue stream. Your direct reports will be responsible forretainingannual recurring revenue at the highest rate possiblethat supports Blackbaud’s financial goals and metrics. Your teams will work exclusively within the Growthcustomers tier and you will lead standardization and digitization for the team’s processes to optimize customer engagement and focus in these parts of the market.

Team Management: