Manager, Service Delivery

Job Description - Manager, Service Delivery (0499L)

Manager, Service Delivery

Service Delivery Manager

TTEC is seeking a seasoned Service Delivery Manager to join our Customer Care team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you - our next Service Delivery Manager - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!

What you’ll be doing:

Work daily to improve processes and performance that enhance bottom line results. Manage TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment!

What you’ll bring to us:

• Ensure 100% delivery of all contractual and quality service goals, service level achieving revenue targets, bonus, and avoiding penalties.
• Manage day‑to‑day o...