Job Description
**Service Delivery Manager**
TTEC is seeking a seasoned Service Delivery Manager to join our Customer Care team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you - our next Service Delivery Manager - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!
**What you’ll be doing:**
Work daily to improve processes and performance that enhance bottom line results. Manage to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment!
**What you’ll bring to us:**
+ Ensure 100% delivery of all contractual and quality service goals, service level attaining revenue targets, bonus, and avoiding penalties.
+ Manage day‐to‐day operations and deliverables.
+ Impr...
TTEC is seeking a seasoned Service Delivery Manager to join our Customer Care team. We help bring technology and human connections together to deliver amazing customer experiences every time. We need you - our next Service Delivery Manager - to help us continually find ways to exceed customers' needs and build the relationships that keep them delighted and loyal!
**What you’ll be doing:**
Work daily to improve processes and performance that enhance bottom line results. Manage to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment!
**What you’ll bring to us:**
+ Ensure 100% delivery of all contractual and quality service goals, service level attaining revenue targets, bonus, and avoiding penalties.
+ Manage day‐to‐day operations and deliverables.
+ Impr...
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