Manager Service Design - 12 Months Contract

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.

We are currently recruiting a Manager Service Design for 12 Months contract to our client based in Dubai, UAE.

Job Summarty:

This role will lead the creation of innovative service experiences across both physical and digital touchpoints. It will also focuses on designing actual customer journeys that involve interaction with people, facilities, and technology, not purely IT-based solutions. The ideal candidate will combine expertise in service design, user experience, and spatial/interior design to deliver holistic solutions.

Job Responsibilities:

• Design and optimize end-to-end service experiences across physical environments and digital platforms.
• Conduct resear...