Manager Service Desk – End User Support Squad

The Enterprise IT domain in Telenor Shared Services is the driving force behind the successful execution of Enterprise IT deliveries in the Nordics. Specifically, end-user computing, collaboration tools, service desk, and support systems.

As Telenor continues its digital and organizational transformation, we are strengthening our leadership capacity within End User Support. We are therefore seeking a
Manager Service Desk
, a senior leader who can
define the vision for modern IT support
, evolve operating models, and build a high performing, engaged support organization fit for the future.

This role goes well beyond day-to-day service desk operations. You will own the strategic development, modernization and continuous improvement of the service desk function, combining people leadership, process excellence, automation and industry best practices.

You will report to the Director of Service Support & Tools and work closely with Enterprise IT leadership...