Manager Service Management

Reporting to the (Executive) Director / Senior Manager Service Management the Manager Service Management will be responsible for aspects of client management and governance of Service Management customers. Managing a team delivering SLAs and milestone based deliverables on target for either Operations Development and / or Support of the CSG software assets and solutions.

Particularly the Manager Service Management will be accountable for the successful execution of :

• Cost estimates for new projects or customers
• Creation of GOSM Statement of Work and subsequent schedules
• On target attainment of SLAs
• Budget within targeted margins
• Realization of the client expected benefits
• Successful delivery of the objectives of applicable client programs or internal CSG initiatives.

To establish a trusted and strategic advisory relationship with both CSG client(s) and other CSG go-to-market functions to posit...