Manager, Service Management Office, B2B Telco

Overview

Discover your 100% YOU with MicroSourcing!

Position: Manager, Service Operations (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Be a part of something big at Microsourcing! We're building a new team to support a dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Job Summary

In this role, you’ll oversee day-to-day operations, manage escalations, and drive continuous improvement to meet service level agreements and exceed client expectations. You’ll champion process efficiency, automation, and innovation while fostering a h...