Manager-Service Strategy

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
To lead and implement Strategic initiatives pertaining to Service, aiming towards:1. Improving Dealer Profitability2. Enhancing Customer Satisfaction • To lead and implement Select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc. with End-to-End Ownership, Service marketing, Hyper local marketing & campaigns management
• Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters
• Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives • Pilot rollout followed by smooth ramp-up • Installing a monitoring or review mechanism to identify deviations and taking corrective actions • Recommending changes in systems and processes in order to reach the set target more efficiently • Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results • Undertaking appropriate dealer capability building initiatives to augment strategic imperatives • Analyze data and developments in the market to identify inputs into strategic planning • Creating infrastructures and networks at strategic locations, keeping in mind a long-term visionPreferred Industries
Automotive IndustryEducation Qualification
Diploma in Engineering/BE (Auto/Mech./Production.) General Experience
5 Years in Automobile IndustryCritical Experience