Job Description

Job Description

Job Summary:

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ensure the delivery of high-quality technical support to clients and internal staff. This role involves overseeing daily operations, developing support strategies, and ensuring service level agreements (SLAs) are met. The ideal candidate will have strong leadership skills, extensive experience in IT support, and a commitment to customer service excellence.

Leadership and Management:

  • Lead, mentor, and manage the help desk team, ensuring staff are trained, motivated, and equipped to perform their roles effectively.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Develop and implement strategies to improve team performance and customer satisfaction. 

    • Operational Oversight:

  • Oversee daily help desk operations, ensu...

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