Manager, Technical Business Analysis

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

May perform one or more of the following:

• Initiate/Kick Off Project. Create project plan with relevant details such as (WBS, Effort Estimations)
• Task Allocation & Track deliveries for against SLA.
• Risk Management and Mitigation.
• Follow the standard practices and procedures specific to your Tower.
• Create & Maintain project management routines.
• Knowledge of RKS platform is preferable.
• Performance Management.
• Conduct regular associate development discussions.
• Initiate & Identify user technical/ functional training needs and devise/managing user training programs.
• Track performance of project team members and takes appropriate action.
• Responsible for project/client communication.
• Manage internal stakeholder communication (including Technology & other teams for assigned module).
• Manage Offshore/Onshore Interaction and Stakeholder Communication.
• Escalation Management.
• Interprets very complex business needs and translates them into system requirements.
• Strong understanding of Domain and is required to comprehend Business Requirement Documents (BRD).
• Manage transitions (Ongoing vis-à-vis Implementations vis-à-vis Leveraged Shared Services).

Requirement:

• Typically requires minimum 9 years of work experience.
• Either Engineering or technical graduates
• Strong analytical and communication knowledge.
• Strong Domain/Service Discipline knowledge.
• Strong knowledge in MS Office, Mainframe, SQL, Linux, Autobot.
• Good understanding of all standard Procedure Documents.
• Good Knowledge of Testing Procedures.
• Strong team player.
• Should be able to Coach & mentor team members.
• Good project management skills.
• Manage stakeholder communication (internal/external).
• Ability to manage multiple clients.
• Understanding of overall HROS Implementation/Ongoing methodology.
• Good people management skills.