Job Description
At AT&T, we bring the world together with technology in ways you never imagined. Whether it’s your next big idea or the newest innovation, we’re looking for people like you to lead the way. It’s an opportunity to combine your passions for entertainment, media and technology to transform our company and your career. Step into a future with AT&T.
Our Team Manager will direct and lead a team of bilingual help desk representatives who help connect our customers everywhere they live and work. In your role you will work with Experts to develop their skills with a broad range of customer service issues like missing promotions, billing and return issues. Your team will take on complex issues ranging from simple billing corrections to understanding the various post-order issues that our customers face. Their day will be spent researching cases to uncover issues, using critical thinking skill to diagnose, then fully resolve problems. You may be tasked with identifying, tracking, and rendering...
Our Team Manager will direct and lead a team of bilingual help desk representatives who help connect our customers everywhere they live and work. In your role you will work with Experts to develop their skills with a broad range of customer service issues like missing promotions, billing and return issues. Your team will take on complex issues ranging from simple billing corrections to understanding the various post-order issues that our customers face. Their day will be spent researching cases to uncover issues, using critical thinking skill to diagnose, then fully resolve problems. You may be tasked with identifying, tracking, and rendering...
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