Manager (Training and Quality)

Manager (Training and Quality)

Join to apply for the Manager (Training and Quality) role at Epergne Solutions .

Location: Manila, Philippines

Experience: 10+ years

Roles & Responsibilities

• Manage and oversee all training and quality functions for the medical necessity review and appeals process.
• Ensure timely submission of required reports, trainee updates, and documentation for internal stakeholders.
• Conduct communication updates, training revisions, and maintain professional relationships with internal partners.
• Oversee training delivery to ensure compliance with program standards.
• Analyze data to recommend process and system improvements, including ROI assessments.
• Prepare materials and facilitate key meetings such as agent lifecycle discussions, weekly updates, and business reviews.
• Maintain accurate training records and documentation in systems...