Manager, Training

Note: BPO experience required (must).
Candidates can be from other cities with the availability to relocate in Merida.
The Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations. Additionally, they analyze operational performance and ensure that the team fulfills its responsibilities correctly.
Essential Functions/Core Responsibilities
Leadership, team development, and management:
Build and develop a skilled team focused on continuous improvement.
Provide coaching, mentoring, and development to improve individual and group performance.
Training & Quality management and goal achievement:
Lead the team to achieve T&Q productivity goals, fulfilling contractual commitments.
Manage and optimize the training schedule according to business and customer needs.
Performance analysis, continuous improvement, and reporting:
Perform performance analysis, identify trends, and propose improvement action...