Manager, Training

Job Title:

Manager, Training & Quality (BPO experience)

Job Description

** Note: BPO experience required (must).
** Candidates can be from other cities with the availability to relocate in Merida.

The Training & Quality Manager supervises leaders to ensure consistent processes that are aligned with customer expectations. Additionally, they analyze operational performance and ensure that the team fulfills its responsibilities correctly.

Essential Functions/Core Responsibilities:
1. Leadership, team development, and management:

• Build and develop a skilled team focused on continuous improvement.

• Provide coaching, mentoring, and development to improve individual and group performance.

• Training & Quality management and goal achievement:

• Lead the team to achieve T&Q productivity goals, fulfilling contractual commitments.

• Manage and optimize the training schedule according to...