Job Description
About The Role
As a Risk Operations Manager (L5) at Uber Global Scaled Solutions (GSS), you will own the end-to-end execution of fraud and risk operations across one or more critical risk domains.
This role is for a hands-on risk leader who has grown through investigations and operations, brings deep fraud domain expertise, and can independently lead people, programs, and senior-level stakeholder relationships.
You will be expected to run the business, not just manage it-owning outcomes across quality, SLA, cost, risk reduction, and team health, while shaping longer-term strategy in partnership with Product, Data, and Engineering.
What You'll Do
As a Risk Operations Manager (L5) at Uber Global Scaled Solutions (GSS), you will own the end-to-end execution of fraud and risk operations across one or more critical risk domains.
This role is for a hands-on risk leader who has grown through investigations and operations, brings deep fraud domain expertise, and can independently lead people, programs, and senior-level stakeholder relationships.
You will be expected to run the business, not just manage it-owning outcomes across quality, SLA, cost, risk reduction, and team health, while shaping longer-term strategy in partnership with Product, Data, and Engineering.
What You'll Do
- Lead complex fraud investigations and high-severity escalations
- Manage/develop Uber program managers and risk/fraud investigators
- Establish and maintain strong process governance across key KPIs - quality, SLA, queue precision
- O...
Apply for this Position
Ready to join Uber? Click the button below to submit your application.
Submit Application