Manager Vendor Help Desk

Role Summary:

In this new role, we are seeking a manager to coach and handle the performance of a group of 3-5 Team Leaders, who in turn are responsible for managing a junior team of 50 online account managers. This centralized team is responsible for remotely managing talabat’s longtail restaurant portfolio - through telephone, chat and email communications. 

Critical to our long-term strategy, this role ensures the effective engagement, growth, and retention of accounts through impactful coaching, training, performance management, and operational execution. Additionally, the Manager plays a key role in promoting self-service capabilities across the portfolio and ensuring compliance with internal processes and KPIs, Building strong, long-lasting relationships with key clients and stakeholders.



This role will be accountable to drive process improvements and best practices within the account management team, st...