Job Description
Job Description
The Vendor Manager is responsible for managing the overall performance and operations of the company's service delivery sites, including overseeing workforce planning, quality, training, and continuous improvement performance initiatives. They serve as the key point of contact for coordinating site-level activities and driving optimal performance across all sites.
Setting and leading the Annual OKRs for the BPOs and Outsourcing Operations in alignment with the Operations' direction and strategy, which includes the launching of new sites and driving the performance of all BPOs through the collaboration of the internal Support Functions (WFM, Quality, and Operations Training) as well as being present on ground (within the BPOs Offices) to monitor and drive the performance towards the desired OKRs.
Develop and implement strategies to drive continuous improvement in site-level performance, quality, and efficiency
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