Manager, Warranty Administration

Position Information

• Department: CX - Service
• Location: 480 Gordon Baker Road (Hybrid)
• Status: Full Time
• Reports to: Senior Manager, CX and Warranty

Summary Of Responsibilities

Manager, Warranty Administration is responsible for overseeing the warranty claims administration process as it relates to Factory, Extended Service Contracts and Accessories. Ensuring full compliance with Yamaha’s documented policies and procedures. The Manager, Warranty Administration will lead and develop the internal warranty team, build and strengthen cross-functional relationships with Dealers, OEM and B2B partners, ensuring efficient and accurate warranty claim administration. Management of Product Safety Campaigns and all related reporting requirements. Collaborate with and support technical resources with the goal of offering industry leading service levels to our Dealers and our Customers, both internal and external.

Key Duties & ...