Manager - Warranty & Technical Support

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Description of the job and key result areas: Warranty adjudication– Settlement of claims & timely remittance payment. Warranty kitty monitoring & Budget/Audit related activities with Finance team. Responsible for Warranty Recovery, Warranty Cost calculations & monitor various failure trends with timely MIS release. Provide Technical support to overseas channel partners for technical queries. On time resolution of Product emerging concerns & receipt claims by liaising with Manufacturing/PD/Quality/Logistics/Country teams. Identify the Top contributing Warranty concerns (priority of incidences /warranty cost/ labor cost) & put action plan in place by driving in senior leadership forums. Effective Campaigns execution. Participation in Engine Business CDTs and support for First time Right New Product launches by front loading Service and warranty related inputs. Review of all advance intimations to provide SDN and Timely release of Technical Service Bulletins, literatures and diagnostic tools. Identify Training needs for overseas technical teams & accordingly arrange through the Training center Experience • For Bachelor of Engineering – not less than 5-8 yrs • For Diploma –8-10 yrs Industry Preferred Qualifications BE/B.Tech OR Diploma in Automobile / MechanicalGeneral Requirements In depth Tractor knowledge & exposure to QA & NPD process Expertise in Engine is added advantage Experience in handling dealers and customers Sound technical knowledge with analytical skill Experience in end to end Warranty cycle Exposure to overseas markets after sales support Warranty Budgeting Hands on experience in IT systems (mWarranty, mGO, SAP, Teamcenter etc.) Should be efficient in internal and external team handling