Manager, Wealth Management Operations [T500-22694]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What You’ll Be Doing (position summary):

The Manager, Wealth Management Operations is responsible for leading and managing the Hyderabad-based operations team within Wealth Management, overseeing a large and complex operational unit. This role ensures the seamless delivery of wealth management services by fostering high performance, outstanding client service, and operational excellence.

The Manager is accountable for workflow and resource allocation, employee development, compliance, budget planning, expense management, and risk management. Additionally, the role drives process improvements, enhances service quality, promotes cost containment, and champions a culture of continuous improvement.

By executing these responsibilities, the Manager directly supports CIBC’s global strategic objectives and ensures full compliance with CIBC policies and regulatory requirements.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

Leadership and Team Development

• Provide leadership and direction to employees by setting clear context, defining accountabilities, planning and delegating assignments and providing performance feedback and coaching in order to meet unit goals, objectives and deliverables.
• Manage the Performance Management & Measurement Process including developing Individual Development Plans; conducting interim and annual performance reviews and make recommendations for compensation (e.g. Annual Incentive Plan, Base Salary) to ensure operational efficiency
• Motivate, coach, train and provide development opportunities to ensure employees can perform at or above the necessary professional standards
• Monitor and assess employee output to measure progress against unit goals, objectives and deliverables to identify developmental needs of employees and develop action plans to improve performance
• Provide for the on-going professional development of staff by developing and implementing training and career development plans for continual growth
• Manage all staffing activities ensuring effective deployment of human resources; make decisions and/or recommendations for interviewing, hiring, terminations and transfers to ensure staffing, orientation and promotions are conducted effectively
• Oversee CIBC’s Recognition Program within own operating unit to communicate program content, inspire employees and recognize/reward achievements of high performing employees
• Manage and oversee team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability

Operational Management and Process Improvement

• Oversee department operations and productivity ensuring continuous process improvement for operational efficiency and profitability
• Manage production needs and activities including resource allocation, equipment (procurement and maintenance), workflow and system operations to ensure operational efficiency
• Participate in annual planning, analyzing trends and providing recommendations to ensure effective management of resources against volumes
• Manage, implement and monitor changes and new process/business which enhance the operations to ensure smooth implementation and any intended efficiencies are realized
• Identify opportunities for improving control processes and procedural adherence; make recommendations to support continuous improvement and cost containment
• Monitor, review and complete high level root cause analysis and develop action plans and recommendations to address any unit deficiencies
• Partner with the Continuous Improvement Leader to develop and implement plans to ensure effective and efficient operations of the unit
• Manage all complex high-risk issues and escalations of all issues/concerns, providing high quality resolution to ensure timelines and budget requirements are met
• Refine the measurement of “key metrics” which drive performance of unit to maintain service levels (e.g. resource allocation, capacity, tracking, volumes)

Relationship Management and Communication:

• Establish effective partnerships and business relationships to facilitate communication between operating units and resolve difficult or complex departmental issues
• Meet regularly with business partners to ensure that Service Level Agreements are in place with clients and are met or exceeded
• Conduct periodic review of stated and actual Service Level Agreements and performance; conduct a root cause analysis and develop recommendations and action plans as appropriate if inconsistent
• Establish effective communication lines to facilitate successful completion of goals and sharing of information (e.g. keep team updated on business goals, strategies, performance objectives, current issues/concerns, new procedures or changes)
• Conduct/lead meetings and formal presentations to provide information, resolve issues and concerns and communicate business goals as required
• Provide consultative services to internal business partners; liaise with and elicit cooperation from other departments within Global Operations to enhance service delivery
• Work with the Leadership Team to implement Global Operations’ strategies and ensure service excellence principles are achieved

Risk Management and Compliance:

• Manage departmental risk and ensure compliance with policies, procedures, and controls to minimize losses and support accuracy and completeness
• Ensure adherence to CIBC procedures, policies and guidelines ensuring audit, control and security checks are conducted according to established standards
• Monitor audit controls within the unit ensuring all non-compliant findings are identified, root cause analysis is completed, and resolution is in place to mitigate risk
• Oversee BCP readiness to ensure that all milestones are met
• Review and complete Key Compliance Reports (e.g. Quarterly Key Controls, Quality Management Controls) to ensure documented procedures, processes and policies are followed, trends analyzed to determine root cause and appropriate action taken to resolve issues/concerns; ensure Corporate Governance approval is received as required

Financial Management:

Experience: 8+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• Bachelor‘s degree in business, Finance, Operations Management, or a related field; MBA or relevant graduate degree preferred
• Proven expertise in operations management and strategy development at a business unit or enterprise level
• 8+ years of progressive experience in financial services, preferably in operations or wealth management including leadership or senior strategic roles
• Professional or technical qualifications in operations, finance, or related disciplines are an asset
• Strong knowledge of industry regulations and compliance requirements
• Proficiency in English (written and verbal)
• In-depth knowledge of operational processes, procedures, and controls within Wealth Management or Financial Services
• Strong leadership, team management, and coaching skills, with the ability to motivate and develop staff
• Excellent communication, presentation, and relationship management skills for effective stakeholder engagement
• Advanced analytical, problem-solving, and decision-making abilities
• Proficiency with internal systems and relevant technology platforms (e.g., workflow management tools, financial systems)
• Strong organizational, time management, and planning skills to manage competing priorities in a fast-paced environment
• Knowledge of risk management, quality management, and process improvement methodologies

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement .