Manager- Wealth Operations

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

A key member of the Customer Service Operations team, responsible for leading & motivating a team of 20-30 associates & Process leader. Individual will have full ownership of team performance and be accountable for managing agreed SLAs. A pivotal role as the delivery of this team directly impacts end customers thus making it essential to do things right the first time and deliver high quality business outcomes. Will be responsible for developing & maintaining partnership with key stakeholders onshore whilst regularly interacting with them to resolve service related issues. Responsible for encouraging & incorporating process efficiencies on an ongoing basis. 

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.