Manager - WFM

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

WFM - Manager

Location:
Colombia - Medellín.

Contract:
Full-time, indefinite term.

Salary Range:
7´ COP.

Purpose of the Role

The Workforce Manager will be responsible on overall delivery of workforce management team and ensures that business goals are met while meeting company profitability. Manages manpower plan and capacity based on forecasts or client requirements, consequently coordinating the established hiring requirements to Recruitment and Training Teams. Ensures all workforce staffs are fully aware of program metrics and performance expectations. Recommends workforce efficiencies and operational improvements to management.

Key Responsibilities

§ Ensures workforce management process and procedures are in place and follo...