Manager Workforce Management

The Associate Head, Workforce Management, is responsible for leading the strategic direction, governance, and performance of the WFM function across multiple business units or sites. This includes long-term and tactical planning, forecasting accuracy, scheduling efficiency, and real-time management to consistently achieve service and cost targets.

In addition, the role carries financial accountability for WFM-driven revenue levers, including revenue accruals, invoicing governance, and driving revenue realization through accurate staffing, capacity planning, and SLA delivery. The role requires strategic leadership, strong analytical capabilities, stakeholder influence, and the ability to link workforce strategies with commercial outcomes.

Key Responsibilities

1. Strategic Workforce Management Leadership

• Own and execute the enterprise WFM strategy in alignment with business growth, clien...