Manager, Workforce Management

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are looking for a Manager, Workforce Management to lead the strategy, planning, and execution of our WFM function across Customer and Fraud Operations. In this role, you’ll ensure our teams are staffed and resourced effectively to meet service-level goals, while also driving data-driven analysis to optimize performance, enhance the customer experience, and enable scalable growth. You’ll partner closely with Planning, Vendor Management, Training, and Product teams to deliver operational excellence and continuous improvement in a fast-paced, high-growth environment.

What You’ll Do

• Lead workforce management strategies to ensure optimal staffing levels and efficient resource allocation across customer s...