Managing Director

Roles & Responsibilities

Key Responsibilities

• Define and execute the company’s business strategy, growth plans, and brand positioning
• Drive revenue growth while maintaining service quality and cost control
• Identify opportunities for expansion, new outlets, partnerships, or service offerings
• Ensure compliance with local regulations, employment laws, and industry standards

Business & Strategic Leadership

• Define and execute the company’s business strategy, growth plans, and brand positioning
• Drive revenue growth while maintaining service quality and cost control
• Identify opportunities for expansion, new outlets, partnerships, or service offerings
• Ensure compliance with local regulations, employment laws, and industry standards

Operations Management

• Oversee daily salon operations to ensure smooth, efficient, and professional execution
• Establish and enforce SOPs for service quality, hygiene, customer experience, and retail sales
• Monitor KPIs including sales, productivity, staff utilisation, and customer retention
• Resolve operational issues promptly and decisively
• Lead, mentor, and develop Salon Managers, Stylists, and Support Teams
• Build a strong service-oriented culture focused on professionalism and accountability
• Oversee recruitment, training, performance management, and staff retention
• Implement incentive schemes aligned with business performance
• Full P&L responsibility, including budgeting, forecasting, and cost management
• Monitor cash flow, pricing strategy, commissions, and inventory control
• Work closely with finance and HR on payroll, incentives, and profitability analysis

People & Culture Leadership

• Lead, mentor, and develop Salon Managers, Stylists, and Support Teams
• Build a strong service-oriented culture focused on professionalism and accountability
• Oversee recruitment, training, performance management, and staff retention
• Implement incentive schemes aligned with business performance

Financial & Commercial Management

• Full P&L responsibility, including budgeting, forecasting, and cost management
• Monitor cash flow, pricing strategy, commissions, and inventory control
• Work closely with finance and HR on payroll, incentives, and profitability analysis

Brand & Customer Experience

• Safeguard and enhance the salon’s brand image and service standards
• Ensure consistent customer experience across all outlets
• Handle high-level customer escalations and maintain long‑term client loyalty
• Collaborate with marketing teams on promotions, campaigns, and brand visibility

Tell employers what skills you have

• Forecasting
• Customer Experience
• Stress
• Inventory
• Pricing Strategy
• Administration
• Payroll
• Data Entry
• Business Strategy
• Compliance
• Pressure
• Revenue Growth
• Budgeting
• Cash Flow
• Performance Management

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