Managing Director-TPS Service Design and Performance

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Gathers, integrates, and translates information to promote the effective operation of the North American Treasury Payments Services (NA TPS) Client Service & Implementation team. Leads analysis, decision/impact assessment, and recommendations to drive multi-year planning, prioritization and execution of strategies and initiatives across the function that will promote effective operations. Develops and implements processes/procedures that enable the TPS organization to build an effective workforce of the future, identifying and closing skill gaps internally and working with HR and other partners to source external talent where appropriate. Acts as the central point of contact for strategic and priority initiatives for the area, leading a team of process & design management, performance excellence and change management professionals to ensure the integration, optim...