Mandarin Customer Service (Voice Support)

We are looking for a Mandarin Customer Service Representative (Voice Profile) to support customers for a well-known Tea Beverage Project. You will handle inbound/outbound calls and provide professional customer support in Mandarin.

Key Responsibilities

• Handle customer inquiries via voice calls in Mandarin
• Provide accurate information regarding products, orders, and services
• Resolve customer issues and complaints in a timely and professional manner
• Escalate complex cases when necessary
• Maintain proper documentation and follow internal procedures
• Deliver excellent customer experience and meet KPI targets

Requirements

• Fluent in Mandarin (spoken)
• English proficiency at B2 level (AMCAT requirement)
• Comfortable working in a 24-hour rotating shift environment
• Strong communication and problem-solving skills
• Customer service experience is an adv...