Mandarin Speaking Customer Support Representative - Freelance, Remote

Overview

Magic Taguig, National Capital Region, Philippines

Location: Philippines

Compensation: $7.00 / hour

Department: Support & Leadership

About the Client: Our client is a US-based online education company serving K–12 and test-prep students and their families worldwide. They deliver live, small-group and 1:1 classes led by expert instructors, supported by a high-touch customer service team. They are scaling weekend operations to better support their growing Mandarin-speaking parent and student community.

Why this role exists

As the business grows, timely, bilingual support is critical to ensure students attend the right classes, parents stay informed, and instructors have up-to-date schedules. This role exists to provide responsive, accurate customer service in both Mandarin and English across email, chat, WeChat, and occasional phone follow-ups. The goal is to improve response times, scheduling accuracy, and overal...