Job Description

A leading IT services company in Malaysia is seeking a skilled Technical Support Specialist. This role involves serving as the main contact for end-users requiring technical assistance via various channels. Candidates must be fluent in Mandarin and possess at least 2 years of experience in an IT service desk or call center setting. Responsibilities include troubleshooting issues, guiding users through resolutions, and maintaining logs of interactions. Those with a relevant educational background are encouraged to apply.
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