Manual Evaluations Program Leader

**About the Role**

The Manual Evaluations Program Leader will own the end-to-end strategy, design and execution of human evaluations for Uber's GenAI-powered products, including conversational AI, voice AI, agent workflows and auto-evaluation systems. This role sits within the Global Digital Experience team, the operational arm of Uber's customer support tech organisation, and is a critical driver of quality, safety, and performance across Uber's next-generation AI solutions.

This leader will build and scale Uber's Manual Evaluation framework: defining methodologies, creating evaluation rubrics, ensuring annotation quality, and generating the insights that shape model tuning, product improvements, and release decisions. They will partner closely with Product, Engineering, Data Science and Product Ops to translate evaluation outcomes into clear technical and operational actions.

The role includes both strategic leadership and operational execution. The Program...