MAP Catalyst Academy - Business Architecture x AI Solution Consulting

Jan 27, 2026

Track 4: Business Architecture x AI Solutions Consulting

Our Business Architecture Department

The Business Architecture capability empowers organizations to achieve true customer-centricity by designing and implementing the necessary changes. It functions as the architect of the company's operating model, analyzing current processes, organizational structure, and tools to pinpoint obstacles hindering the delivery of an exceptional customer experience.

This capability then develops a blueprint for a more efficient and customer-focused organization, encompassing workflow redesign, role clarification, collaborative tool implementation, and comprehensive training. Services offered span organizational design, process optimization, and change enablement, leveraging the ability to bring processes to life through collaborative tool implementation.

Our work is a constant movement between the helicopter persp...