MAP Catalyst Academy - Client Engagement & Delivery x Marketing Operations

Jan 27, 2026

Track 1: Client Engagement & Delivery x Marketing Operations

Our Client Engagement & Delivery Department

The Client Engagement & Delivery capability is responsible for managing every aspect of the relationship between our clients and our organization. To put it simply, the department's top priority is keeping our clients happy while building and maintaining a lasting relationship and business with them. The client service department is deeply immersed in our clients’ businesses and constantly looks at the business challenges our clients will face to help lead them into the future. This enables the team to take responsibility for the overall client growth strategy, discover new opportunities, and sell our skills and products.

The client service department is the key point of contact for our clients and owner of all client projects and responsible for routing them through our business. They act as interpreters be...