Job Description
**Work Model:** Office
**Working Hours** : 9.30AM - 5.30PM (Monday - Friday)
**Project Location:** Krakow
**About the role:**
The Team Leader is expected to oversee, direct and have responsibility for a number of associates and will have overall responsibility for maximizing team performance across one or multiple markets where their direct reports are engaged.
**What will you do:**
+ Overall responsibility for delivering operations for the team including workflow, scheduling, quality, productivity, policy adherence.
+ Manage and coach associates, individuals and team performance against expected productivity metrics and targets.
+ Review working practices and processes and implement changes in order to improve productivity, service levels and user experience.
+ Track key performance indicators (KPIs) such as productivity, error rates, and value adds for their dire...
**Working Hours** : 9.30AM - 5.30PM (Monday - Friday)
**Project Location:** Krakow
**About the role:**
The Team Leader is expected to oversee, direct and have responsibility for a number of associates and will have overall responsibility for maximizing team performance across one or multiple markets where their direct reports are engaged.
**What will you do:**
+ Overall responsibility for delivering operations for the team including workflow, scheduling, quality, productivity, policy adherence.
+ Manage and coach associates, individuals and team performance against expected productivity metrics and targets.
+ Review working practices and processes and implement changes in order to improve productivity, service levels and user experience.
+ Track key performance indicators (KPIs) such as productivity, error rates, and value adds for their dire...
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