Job Description

Vacancy Title: Customer Service Representative

Vacancy Location: Fujairah

Engagement Type: Permanent, Full Time

The Role:

Here at Survitec, we are currently recruiting for a Customer Service Representative to join our team based in Fujairah.

Key responsibilities for the Customer Service Representative role include but are not limited to:

  • Provides advanced product and service information and responds to complex customer questions about those products and services
  • Records and processes quotes and orders, including custom and special orders that may require additional resources for delivery and coordinating with those teams as required.
  • Makes calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries / complaints.
  • Responds to and resolves complex or advanced issue escalations pr...

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