Market Website Support Owner

Job Description: Market Website Support Manager
SPOC for 58 markets:
- Answering all website questions of 58 markets
Market support:
- Monitor Jira tickets created by markets (bugs, support, request new/updating master pages) follow up and handling tasks
- Either help markets by ourselves or outsource task to an Agency (create Jira ticket, brief Agency, check/test and follow up)
- Request for new master pages, updating or adjustments by the markets: briefing of the product owner
Master content roll out to the market websites:
- Briefing of the markets
- Create tasks for the markets (Jira tickets) & follow up
- Check if markets need support from Market Website Support Owner or Agency with localization
Training of the markets on the CMS:
- Train new market colleagues/working students
- Give on regular basis refreshment trainings to all markets
- Set up new trainings when needed (e.g. new functionalities or components) and train the markets
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