Job Description
Role Overview
We are seeking a Customer Success Specialist to support our Japanese market operations. This role focuses on client communication, project coordination, and ensuring the smooth delivery of tasks.
Key Responsibilities
- Support day-to-day client communication and follow-ups.
- Coordinate with internal teams to track deliverables and deadlines.
- Assist in preparing reports, trackers, and proposals.
- Maintain clear documentation and support workflow improvements.
Requirements
- Hold a bachelor’s degree in marketing, business, communications, or a related field.
- Strong communication skills in Japanese and English to professionally interact with clients, coordinate with internal teams.
- Organized, detail-oriented, and able to manage tasks independently.
- Basic knowledge or interest in marketing/digital marketing projects is a plus.
Working Conditions
- Full-time, permanent role.
- Remote, you’ll need your own PC or laptop with a reliable internet connection.
- Standard working hours: Monday to Friday, 9:00 AM – 6:00 PM JST, with a 1-hour lunch break.
- Occasional attendance at onsite events may be required to support client activities and team initiatives.
Why Join Us:
- Work with global tech clients in the Japanese market.
- Collaborative, multicultural team environment.
- Opportunities for learning and professional growth.
Note: Due to the high volume of applications, only candidates who meet our requirements will be contacted.
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