Marketing & Customer Support Assistant

Overview

Role description focused on customer support via social media and other channels, with collaboration across marketing and internal teams to improve the app experience and customer engagement.

Responsibilities

• Respond promptly and professionally to customer inquiries via social media and email.
• Assist with app-related issues and basic troubleshooting.
• Maintain accurate customer interaction records.
• Support the marketing team by managing content scheduling and responding to social media engagement.
• Gather customer feedback and insights to help improve the app experience and marketing efforts.
• Liaise with external parties and vendors to update menu pricing and details across both the mobile app and POS system.
• Issue vouchers as required for promotions, refunds, or customer compensation.
• Collaborate with internal teams to resolve complex customer issues.

Qualifications...