Job Description

Overview

On behalf of MassPay , SD Solutions is looking for a talented Customer Support Engineer to provide exemplary support to our clients and partners, ensuring prompt, correct, and personalized assistance. This remote role will involve engaging in both VIP and Standard Support, troubleshooting issues, and collaborating with internal departments such as Compliance to address inquiries. You will work in a fast-paced, client-focused environment, where your main objective will be to resolve tickets promptly and accurately while upholding our high standards of customer care.

Responsibilities

  • Provide B2B Support to our clients, who use our services to make payments to their employees, partners, and affiliates.
  • Provide B2C Support Payees receiving funds through our platform, guiding them through withdrawal methods and general inquiries.
  • Collaborate with Partners to gather information needed to res...

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