Job Description

A leading technology solutions provider is seeking an IT Architect to join their Contact Center CX team. The successful candidate will lead the implementation of AI and ML strategies, oversee automation across cloud platforms, and mentor technical staff. They will be responsible for designing and delivering innovative digital solutions while ensuring effective resource management. Candidates need a Bachelor's degree and 7 years of experience in the field, along with proficiency in platforms such as Genesys Cloud and AWS.
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