MBS - Customer Support Specialist I

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You'll work in a dynamic environment, collaborating with a team of 10–20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday–Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays.

What the candidate will do?

• Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.

• Manage tasks from inbound queues and internal systems.

• Communicate directly with carriers and shipping facilities via calls and messages.

• Use multiple systems and tools to investigate and resolve issues.

<...