Job Description
- Design, configure, and maintain the Multi-Channel Foundation for Utilities (MCFU) to support omnichannel customer engagement
- Integrate MCFU with SAP IS-U and CRM technical for managing billing, payments, service orders, and meter data
- Develop and maintain multi-channel solutions like web portals, mobile apps, self-service kiosks, and call centers
- Collaborate on developing web and mobile interfaces using SAP Fiori or SAP UI5 for customer self-service
- Ensure real-time synchronization for billing, invoicing, and payment data across channels
- Configure and manage customer notifications (SMS, email, app-based) for billing and service events
- Drive process improvements to enhance customer interaction efficiency and service levels
- Maintain integrity and synchronization of customer master data across channels and SAP IS-U
- Troubleshoot and resolve issues related to MCFU configuration and channel integrations
- Provide t...
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