Medical Reception

Our company is expanding, and we have two roles available:
Medical Receptionist and Patient Liaison Officer.

We are seeking two individuals who bring a bubbly, friendly, can-do attitude , take pride in going above and beyond, and are genuinely motivated by making a meaningful difference in the lives of others.
This is a full-time 5 day per week role

Are you an organised, compassionate healthcare professional who thrives in a fast-paced, people-focused environment?

In this role, you will be a key point of contact for our clinic , delivering high-quality, attentive service that reflects our premium standard of care .

You will support clear communication across the team and help ensure every client and family experiences a smooth, respectful, and well-coordinated journey through our services.

The Role

Responsibilities include:

• Contributing positively to a respectful, collaborative team culture
• Delivering warm, professional client communication via phone and email
• Managing and optimising daily and weekly diaries (healthcare experience essential)
• Client onboarding and maintaining high service standards
• Managing patient administration, including intake, documentation, payments, and coordination
• Working closely with clinical and administrative teams to support smooth workflows
• Using Microsoft Office, Excel, and practice management systems to streamline processes
• Adapting confidently in a fast-paced environment while maintaining accuracy and attention to detail

About You

You will bring:

• You take pride in your professionalism, enjoy building rapport with clients, and have the maturity and life experience to handle sensitive situations with care.
• Proven experience in medical reception or client-facing healthcare administration
• Strong diary management experience in a healthcare setting
• Exceptional written and verbal communication skills
• Advanced proficiency in Microsoft Word, Excel, Outlook, and digital systems
• Strong organisational skills with the ability to prioritise effectively
• Empathy, professionalism, and confidence when working with mental health clients
• Tech-savvy capability; experience with Cliniko, Zanda, or similar is essential
• Full-time availability to work on-site

What We Offer

• Competitive salary package: $70,000–$75,000 + super
• Clear opportunities for career progression, including leadership pathways
• Ongoing training, mentoring, and professional development
• A supportive, values-driven, multidisciplinary healthcare environment
• The opportunity to make a meaningful difference for patients and families