Medical Services Executive

Job Title: Medical Services Executive

Location: Morrow Flagship – Singapore

Reports To: Head of Clinical Operations

Works Closely With: Medical Services Lead, Nursing Team, Various Zone Managers, Team of Allied Health Professionals and Clinical Experts

About Morrow

At Morrow, we are guided by two sets of commitments:

Our Operating Principles – how we work and hold ourselves accountable as a team:

Mindful. Ownership. Rhythm. Winning Together.

Our Brand Promises – what we bring to our clients and the lens for everything we create:

Connection. Impact. Trust. Empowerment. (CITE)

If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining lifestyle interventions for Singapore and the world.

Role Overview

The Center Services Executive plays a pivotal role in ensuring the efficient delivery of healthcare services and the seamless coordination of clinical operations within a lifestyle interventions clinic. Reporting to the Head of Center Operations, this role is responsible for supporting multidisciplinary teams, managing patient service flow, and ensuring that all medical services meet quality service expectations. The ideal candidate is detail-oriented, operations-savvy, and patient-focused, with strong understanding of compliance and service quality.

Key Responsibilities

• Coordinate day-to-day medical services and multidisciplinary appointments (e.g. diagnostics, allied health) to ensure smooth patient journeys
• Oversee schedules, appointment flows, room allocations, and patient throughput efficiency
• Ensure operational readiness of clinical rooms and support smooth transitions between services
• Guide patients through each stage of their screening journey, escorting them between stations to ensure clarity, comfort, and minimal waiting time
• Provide a high-touch experience for all patients through timely, attentive, and personalised support, including serving refreshments and attending to comfort needs
• Serve as a service liaison and escalation point for patient queries, concerns, and feedback
• Assist in maintaining accurate records, consent forms, and medical documentation in accordance with MOH retention guidelines and PDPA compliance
• Support the implementation of SOPs and operational workflows to ensure service consistency; identify and escalate gaps in care delivery, scheduling, patient communication, or service coordination
• Assist in collecting data for quality improvement audits and patient satisfaction surveys
• Work closely with doctors, nurses, allied health professionals, and the executive team to ensure unified and seamless service delivery

Requirements

Qualifications & Experience:

• Diploma in any discipline
• Familiarity with regulatory requirements, PDPA, and documentation standards.
• Tech Savvy - Proficient in healthcare IT systems (e.g. Plato EMR, scheduling tools) and Microsoft Office.
• Strong communicator with good presentation skills and results driven
• Prior experience in clinics or former flight attendants with strong service, communication, and operational coordination skills are highly desirable
• Willing to be AED/CPR trained in cases of a medical emergency
• Passion and interest for preventive healthcare, lifestyle medicine and longevity medicine are highly desirable
• Deep alignment with our purpose and values

Why Join Us

This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You will contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.

At Morrow, you will not only help define operational excellence but also build the culture, rhythm, and future of preventive interventions. You won’t just be joining a team. You will be co-creating tomorrow.

Morrow Health Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.