Medical Support Assistant

Overview

: The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics. Primary Responsibilities

Key Responsibilities:

Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines.

Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff.

Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regulations.

Insurance Coordination: Collect, scan, and update health insurance information to support the revenue collection process.

Team Collaboration: Participate in team meetings and huddles to coordinate patient care, manage clinic schedules, and ensure effective communication among interdisciplinary team members.

Administrative Support: Assist with clerical duties such as preparing correspondence, managing clinic profiles, and processing consults and referrals.

Minimum Qualifications

Qualifications:

Experience: Previous experience in administrative support within a healthcare setting is preferred.

Education: High school diploma or equivalent; additional coursework or certification in healthcare administration is advantageous.

Skills:

Proficiency in computer applications and EHR systems.

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Ability to work collaboratively in a team-oriented environment.