Medical Support Assistant Bilingual (Spanish Preferred)

Overview

: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. Ideal candidate will be Bilingual in Spanish. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities

Key Responsibilities:

Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines

Receive and respond to incoming calls, secure messages, and Veteran inquiries

Conduct patient check-ins and check-outs in person or virtually

Review, verify, and update demographics, insurance, and other patient data in VA systems

Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)

Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments

Coordinate care across internal VA services and external providers when applicable

Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Minimum Qualifications

. citizenship 

High school diploma or GED required

Oral and written proficiency with English.

Basic medical terminology knowledge

Minimum of 6 months’ customer service experience

At least one year of clerical, call center, or healthcare administrative experience

Proficiency with Microsoft Office Suite (Outlook, Excel, Word)

Typing and data entry speed sufficient for fast-paced environment (at least 50 words per minute (WPM)

Ability to pass a federal background investigation and obtain Tier 1 security clearance 

Must be able to work MST business hours regardless of time zone 

For hybrid roles: Reliable internet access and home-office setup 

For bilingual roles: Spanish fluency strongly preferred 

For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred