Medical Support Assistant - Glendale

Overview

: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities

Key Responsibilities:

Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines

Receive and respond to incoming calls, secure messages, and Veteran inquiries

Conduct patient check-ins and check-outs in person or virtually

Review, verify, and update demographics, insurance, and other patient data in VA systems

Provide support for outpatient consult m...