Job Description
**Position Description**:
- **100% Remote**:
- **Pay is based on experience.**:
- Internal title is Patient Care Coordinator (PCC)
- The Patient Care Coordinator 2 (PCC2) is a fully remote role that is responsible for answering incoming calls, returning missed calls, calling patients to inform of referral, schedule and confirm appointments.
- They are expected to promote excellent customer service over the phone while performing a variety of functions and assisting in any over-the-phone related duties.
- Comprehensive training provided
**Schedule**:
- Monday - Friday with rotational Saturdays
- 8 am - 5 pm CT
**Benefits**:
- 2 - Weeks Paid Time Off
**Requirements**:
- 1 year of relevant customer service/front office/call center experience required
- **Must be in the US Central Time Zone**:
- **English and Spanish fluency required**:
- A+ customer service-oriented attitude, charisma, and excellent bedside manner.
- Our top performers earn at the higher end of the pay scale
- Tech savviness/Experience with an EMR system and Google Workspace
- Excellent organization and time management skills.
- Excellent verbal and written communication skills.
- Clear drug screening and background check
- Maturity, good judgement, and a proactive mind, anticipate and preempt problems (rather than simply react to them)
- Spirit of continuous improvement -- strive to grow, improve, and learn... both professionally and personally, every single day, and to help the company do the same
- All employees are expected to perform as an integral part of the team, and to provide supplemental support as requested, required, or assigned.
**About PAD Specialists**:
We are a rapidly growing chain of outpatient medical offices specializing in diagnosing and treating Peripheral Arterial Disease (PAD). We have multiple facilities; Texas -- Houston, Sugar Land, The Woodlands, Pasadena, Beaumont, Victoria, Corpus Christi, Edinburg, Brownsville, Laredo, Austin, Dallas, and El Paso. As well as in Little Rock, AR. Coming Soon: Atlanta.
We value the highest quality of patient care and customer service. We seek long-term employees, with high standards for excellence and a desire to learn and grow professionally. We offer excellent on-the-job training and pay at the highest end of the scale.
**Seeking A+ team members in all major categories**: intelligence, responsibility, punctuality, communication, tech-savviness, confidence, humility, customer service attitude, efficiency, amiability, attention to detail, and results. Only the best need apply. High pay for top performers only. We look forward to interviewing you.
Pay: $5,000.00 - $10,000.00 per month
Work Location: Remote
- **100% Remote**:
- **Pay is based on experience.**:
- Internal title is Patient Care Coordinator (PCC)
- The Patient Care Coordinator 2 (PCC2) is a fully remote role that is responsible for answering incoming calls, returning missed calls, calling patients to inform of referral, schedule and confirm appointments.
- They are expected to promote excellent customer service over the phone while performing a variety of functions and assisting in any over-the-phone related duties.
- Comprehensive training provided
**Schedule**:
- Monday - Friday with rotational Saturdays
- 8 am - 5 pm CT
**Benefits**:
- 2 - Weeks Paid Time Off
**Requirements**:
- 1 year of relevant customer service/front office/call center experience required
- **Must be in the US Central Time Zone**:
- **English and Spanish fluency required**:
- A+ customer service-oriented attitude, charisma, and excellent bedside manner.
- Our top performers earn at the higher end of the pay scale
- Tech savviness/Experience with an EMR system and Google Workspace
- Excellent organization and time management skills.
- Excellent verbal and written communication skills.
- Clear drug screening and background check
- Maturity, good judgement, and a proactive mind, anticipate and preempt problems (rather than simply react to them)
- Spirit of continuous improvement -- strive to grow, improve, and learn... both professionally and personally, every single day, and to help the company do the same
- All employees are expected to perform as an integral part of the team, and to provide supplemental support as requested, required, or assigned.
**About PAD Specialists**:
We are a rapidly growing chain of outpatient medical offices specializing in diagnosing and treating Peripheral Arterial Disease (PAD). We have multiple facilities; Texas -- Houston, Sugar Land, The Woodlands, Pasadena, Beaumont, Victoria, Corpus Christi, Edinburg, Brownsville, Laredo, Austin, Dallas, and El Paso. As well as in Little Rock, AR. Coming Soon: Atlanta.
We value the highest quality of patient care and customer service. We seek long-term employees, with high standards for excellence and a desire to learn and grow professionally. We offer excellent on-the-job training and pay at the highest end of the scale.
**Seeking A+ team members in all major categories**: intelligence, responsibility, punctuality, communication, tech-savviness, confidence, humility, customer service attitude, efficiency, amiability, attention to detail, and results. Only the best need apply. High pay for top performers only. We look forward to interviewing you.
Pay: $5,000.00 - $10,000.00 per month
Work Location: Remote
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