Member Experience Manager

Lead the Fitness Revolution in Framingham The Mission: At Anytime Fitness Framingham, we don’t just sell memberships; we change lives. We are looking for a Member Experience Manager (MXM) who is part strategist, part coach, and 100% leader. You won’t just be "overseeing" a gym; you will be the architect of our members' success stories. Why You’ll Love Working Here: * Autonomy: We trust you to run your department. You’ll have the backing of a global brand with the "family-feel" of a local owner. * Career Growth: We don't want you to stay an MXM forever. We provide the mentorship to move you toward Regional Operations. * Seamless Tech: From Artificial Intelligence for prospect nurturing to our AF App, we use the best tools to let you focus on people, not paperwork. * Community: Framingham is a diverse, high-energy hub. You’ll be at the center of it. Your Core Impact: * The "Success Architect": Lead the onboarding journey. You’ll use body scans and movement assessments to build the perfect roadmap for every new member. * Sales with Soul: You don't "close" people; you "convert" them to a healthier lifestyle using our proven AF Training systems. * The Trainer’s Coach: You are the leader of our training staff. You’ll manage schedules, inspire their growth, and ensure our "Culture of Care" is felt on every square foot of the purple turf. What You Bring to the Table: * Certified Expert: You hold a current PT certification (NASM, ACE, etc.) or can quickly attain one FREE OF CHARGE by working with us! * The "Framingham Factor": You are outgoing, honest, and thrive in a fast-paced MetroWest environment. * Tech Savvy: You’re comfortable navigating fitness tech and management software. * Availability: You understand that fitness happens when our members are off work—flexibility is key.