Job Description
PRIMARY DETAIL
To provide member and guest experience that positively impacts acquisition and member retentionAn exciting and fast-paced customer service role based in a busy gym that contributes to a great experience for our members.
Our Member Experience team is a key function within our centre. As one of our Member Experience Officers you will be:
Providing a consistent and high level of service to members and guests to drive acquisition and member retention.
Responding to and actioning customer queries in-person, over the phone and via email.
Executing acquisition and retention strategies and campaigns to sell memberships.
Following established processes and procedures for memberships, point of sale transactions, cash handling, end-to-end venue hire bookings, and administration processes associated with the Centres operations and safety policy.
Respond to member and guest feedb...
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