Job Description

We are currently seeking a Team Lead, Member Fulfillment Centre to join our team.

The Member Fulfillment Centre Team Lead is responsible to provide support in the day to day operations of an assigned team. Responsibilities include completing assigned administrative work load, assisting in scheduling staff to meet department needs, monitoring workflow and quality of work, assisting with coordination and flow of work within the department, promoting teamwork, and providing overrides and ongoing functional support to the team. 

Here’s what would be included as a part of your typical day

  • Team Lead: Provides days to day support to assigned team resolving any process issues; provides overrides to team members, as required; assists with capacity planning for department and ensures team is scheduled effectively within budgeted FTE; acts as a subject matter expert and resource for team members. Provides on-boarding and training to new employees.
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